Privacy Policy

Last Updated: October 2025
Welcome to Sereno Life — your trusted destination for premium wellness and relaxation products.
We value your privacy and are fully committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services.

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🧠 1. Information We Collect

When you register, place an order, or contact us, we may collect the following information:

• Full Name

• Email Address

• Phone Number

• Billing & Delivery Address
  

• Payment and transaction details

We may also collect non-personal data such as browser type, IP address, and visit duration to improve your browsing experience.

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💼 2. How We Use Your Personal Information

We use your personal data to:

• Register you as a customer or member

• Process and deliver your orders accurately

• Improve your overall shopping experience

• Communicate order updates, offers, and support information

Your contact details may also be used for verification or to confirm delivery accuracy and minimize any delivery-related issues.

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🌐 3. Website Data & Cookies

Our website uses cookies and analytics tools to monitor traffic and improve functionality.
Cookies are small files stored on your device that help identify you for faster navigation and personalized browsing.

You can disable cookies in your browser settings, but some website features may not function properly afterward.

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📱 4. Social Media & External Data Sources

If you interact with Sereno Life through platforms like Facebook, Instagram, or YouTube,
we may collect publicly available data to better understand our audience and enhance your experience.

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🧩 5. How We Protect Your Data

We store your data on secure, encrypted servers and implement strong access control policies.
Our systems are designed to prevent unauthorized access, misuse, or alteration of your personal information.

We do not sell, trade, or rent your data to any third parties.

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⏳ 6. Data Retention

Your data will be retained for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
You may request data deletion at any time by contacting our support team, unless legal obligations require us to retain certain information.

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🤝 7. Sharing Your Data

We may share limited data with trusted service providers (e.g., courier companies, payment gateways) to fulfill your orders efficiently.
We may also disclose data if required by law, court order, or regulatory authorities.
In the event of a merger or acquisition, your information may be transferred securely to the new entity.

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⚖️ 8. Your Rights

You have the right to:

• Access and review your personal information

• Request correction or deletion of your data (where legally possible)

• Opt out of marketing or promotional messages at any time

To exercise these rights, please contact us using the details below.

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📩 9. Contact Us

For any privacy-related inquiries, please contact:
📧 Email: info@serenolife.com
📞 Customer Care: +92 326 8484159

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🔁 10. Updates to This Policy

We may update or revise this Privacy Policy from time to time without prior notice.
By using our website, you agree to the current version of this Privacy Policy and any future updates.