Warranty Policy

Sereno Life Warranty Policy

Every Sereno Life product is backed by a local warranty, serviced entirely in Pakistan by our own team. No international returns. No unanswered emails. No overseas shipping.

This page explains exactly what is covered, how to claim, and what to expect at every step.

Last updated: July 2026

Warranty Coverage - What Is Included

Massage Chairs - 2-Year Local Warranty

Every Sereno Life massage chair includes a 2-year local warranty from the date of delivery, covering:

• Roller mechanism - motors, nodes, and track
• Air compression system - pumps, airbags, and valves
• Electrical components - control board, wiring, and power unit
• Heat therapy elements - lumbar and calf heating modules
• Structural frame - internal framework and recline mechanism
• Remote control and display - LCD touchscreen and Bluetooth module

Spare parts are stocked in Pakistan. Repairs are carried out by our Pakistan-based technical team no product needs to leave the country for warranty service.

Foot Massagers - Warranty Included

• Midnight Foot Massager - warranty included, serviced locally
• Signature Spa Foot and Calf Massager - warranty included, serviced locally
• Qomfii Back Massage Cushion - 6-month local warranty

Coverage includes electrical components, motor, air compression system, and heat module.

Recliner Sofas - Warranty Included

• First Class Recliner - warranty included
• Electric Recliner Sofa (First Class Pro) - warranty included

Coverage includes recline mechanism, motor (electric models), frame, and electrical components.

What Is NOT Covered

To be fully transparent, the following are not covered under warranty:

• Physical damage - cuts, tears, scratches, or burns on upholstery caused by misuse
• Water damage - spillage or exposure to moisture
• Unauthorised repairs - damage caused by third-party technicians not approved by Sereno Life
• Normal wear - cosmetic wear on PU leather or foam compression from regular long-term use
• Incorrect voltage - damage caused by using the chair without a voltage stabiliser in areas with unstable power supply

How to Make a Warranty Claim - Step by Step

Making a warranty claim is simple. Our team responds within 2 working hours.

Step 1 - Contact us on WhatsApp Send a message to +92 320 8484244 Include: your name, order number (if available), and a brief description of the issue.

Step 2 - Share a video or photo Our technical team will ask for a short video or photos showing the issue. This allows us to diagnose the problem and prepare the right parts before visiting, saving time for everyone.

Step 3 - Diagnosis and resolution Most issues are resolved in one of three ways:

• Remote guidance - our team walks you through a fix over WhatsApp (covers most minor issues)
• Parts dispatch - replacement parts are sent to you directly
• On-site visit - a technician is sent to your location for complex repairs

Step 4 - Confirmation Once resolved, we follow up to confirm everything is working correctly.

There is no paperwork required. No forms to fill. No product needs to be shipped anywhere.

Response Times

Business hours: Monday to Saturday, 9 AM to 5 PM PKT

Warranty Registration

No formal registration is required. Your warranty begins automatically from the date your product is delivered.

We recommend keeping:

• Your order confirmation (SMS or email)
• Delivery receipt or photo
• Original product packaging (for the first 30 days)

These are helpful - but not mandatory - if a warranty claim is needed.

In-Person Warranty Support - Showroom Visits

Our showrooms are open for in-person warranty consultations. You are welcome to visit with any product concern:

Emporium Mall, Lahore Emporium Mall, Johar Town, Lahore, Punjab, Pakistan 

Fortress Square Mall, Lahore Fortress Square Mall, Lahore, Punjab, Pakistan

Lucky One Mall, Karachi Lucky One Mall, Karachi, Sindh, Pakistan

No appointment is needed. Walk in during business hours and our team will assist you directly.

Warranty on Daraz Orders

Sereno Life is a verified brand seller on Daraz Pakistan. The same 2-year local warranty applies to all products purchased through our official Daraz store, identical to orders placed directly on serenolife.com.

For warranty claims on Daraz orders, contact us directly with your Daraz order number. Do not rely on the Daraz return window alone for warranty support, contact us directly for faster resolution.

What Makes Our Warranty Different

Most massage chair warranties in Pakistan are either handled internationally, requiring you to ship a 60kg chair overseas - or are simply not honoured after purchase.

Sereno Life's warranty is different in three specific ways:

Pakistan-based technical team. Our technicians are based in Pakistan, with parts stocked locally. There is no dependency on overseas stock or shipping timelines.

WhatsApp-first support. Most issues are diagnosed and resolved through WhatsApp without requiring a home visit. For buyers across Pakistan - from Karachi to Peshawar - this makes warranty support genuinely accessible regardless of location.

No product return required. For all motor, electrical, and mechanism issues, we send parts to you or send a technician to your location. You do not need to arrange transport for a heavy massage chair.

Frequently Asked Questions - Warranty

Q: How long is the Sereno Life warranty?

Massage chairs come with a 2-year local warranty from delivery date. The Qomfii Back Massage Cushion carries a 6-month local warranty. All other products include warranty check your specific product page for exact terms.

Q: Does the warranty require me to ship the product back?

No. Sereno Life's warranty is serviced at your location, parts are dispatched to you, or a technician visits for complex repairs. No product needs to leave your home.

Q: What if I bought from Daraz - does the warranty still apply?

Yes. All products purchased from Sereno Life's official Daraz store carry the same local warranty. Contact us on WhatsApp with your Daraz order number.

Q: How quickly does Sereno Life respond to warranty claims?

Within 2 working hours via WhatsApp during business hours (Monday to Saturday, 9 AM to 5 PM).

Q: Is the warranty valid across all of Pakistan?

Yes. Our warranty support covers every city in Pakistan - Lahore, Karachi, Islamabad, Peshawar, Multan, Rawalpindi, Faisalabad, and all other cities. For remote locations, parts are dispatched and remote guidance is provided over WhatsApp.

Q: What if my product has a problem after the warranty period?

Contact us on WhatsApp. We provide post-warranty repair support at transparent service charges. Spare parts remain available for all current Sereno Life models.

Q: Do I need to register my product for warranty?

No registration is required. Your warranty starts automatically from the delivery date.

Contact Sereno Life

For warranty claims, product questions, or after-sales support:

WhatsApp: +92 320 8484244 Email: info@serenolife.com Website: serenolife.com

Showrooms: Emporium Mall Lahore · Fortress Square Mall Lahore · Lucky One Mall Karachi & Islamabad